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ON-DEMAND VIRTUAL EVENT
How AI Is Changing UX In Healthcare And Beyond
The start of a new year is the perfect time to rethink how your UX team drives impact.
In this session, Prayag Narula talks with K.C. Teis, Executive Director of Experience Design at Athena Health. They’ll share how healthcare UX teams leverage AI, research, and customer insights to design solutions that deliver real results and influence across the organization.
You’ll learn how design and research leaders are:
💡 Using AI and customer insights to guide decision-making and prioritize effectively
💡 Building operating models and processes that scale across teams
💡 Turning research into actionable strategies that executives actually use
💡 Aligning cross-functional teams to deliver outcomes with confidence
💡 Creating rituals and systems that keep design human-centered and impactful
If you want practical strategies for making research, insights, and AI the backbone of your roadmap, this session is for you.
Speaker Spotlight
K.C. Teis
K.C. Teis is the Executive Director of Experience Design at athenahealth and a 25-year veteran of the design industry. Prior to Athena Health, he helped build Rackspace’s experience design organization and co-founded the Enterprise UX Conference to support and grow the enterprise design community.
Previously, K.C. spent nearly a decade at PayPal, where his teams led the redesign of flagship experiences including PayPal Checkout, Login with PayPal, and early smartphone payments.
K.C. is passionate about creating meaningful, well-crafted experiences and believes the best work happens when teams balance rigor, creativity, and a sense of fun.
Prayag Narula
Prayag Narula is co-founder and CEO of Marvin, an AI-native customer insights platform trusted by Fortune 500 companies to better understand their customers. Marvin brings together AI-powered research tools, an intelligent knowledge repository, and agentic AI to help teams connect with their users, learn faster, and make better decisions together.
Prayag has spent his career at the intersection of research, technology, and entrepreneurship. Before Marvin, he co-founded and led LeadGenius. He previously worked as a researcher at the University of Helsinki, studied at UC Berkeley’s School of Information, and published more than a dozen papers on human-computer interaction, user-centered design, and artificial intelligence.
