The depth of interviews.
The reach of surveys. The speed of AI.

The AI Moderated Interviewer is an AI agent that leverages Voice AI to conduct moderated user interviews — on demand, transforming how research is conducted at scale. Built on Marvin's AI-native customer feedback repository, the AI moderator is designed to engage with participants in a natural, conversational way. It is trained to ask questions following the researcher's best practices, respond empathetically, do relevant follow-ups, and even gently guide the conversation if it goes off-topic. The primary goal is to gather rich, in-depth insights from participants efficiently and consistently, at scale. It helps researchers and organizations understand customer perspectives, experiences, and opinions by automating the interview process while maintaining a human-like interaction.

Marvin’s AI Moderated Interviewer is designed for more than just Q&A. It uses advanced conversational AI to understand context, ask intelligent follow-up questions, and gently probe for details based on the participant's responses. This dynamic approach helps uncover richer qualitative insights, much like an experienced human moderator would, ensuring you get the depth you need.

Marvin’s AI Moderated Interviewer offers several key advantages to supercharge your research! You can scale your research efforts by conducting multiple interviews simultaneously, 24/7, significantly reducing time and cost. It ensures perfect consistency in how questions are asked across all participants, eliminating moderator bias. Plus, with features like instant transcription and support for 40+ languages, Marvin helps you reach a global audience and get to insights faster.

You have significant control! With Marvin’s AI Moderated Interviewer, you design the discussion guide, including the core questions, prompts, and any specific instructions. While the AI has human-like conversational abilities, it adheres to your research guidelines to ensure the interview stays focused on your objectives. You can define the scope and steer the AI's approach, ensuring it aligns perfectly with your study's needs.

Marvin’s AI Moderated Interviewer is built for speed and ease of use. You can get your study up and running much faster than traditional interview setups. Simply upload your discussion guide, define your parameters, and you're almost ready to go. The intuitive interface means less time on setup and more time gathering valuable insights.

Marvin’s built-in AI analysis goes further than just providing accurate transcripts. It also offers features like auto-generated summaries and AI tools to help you identify key themes, patterns, and sentiments emerging from the conversations, faster. This accelerates your analysis process, allowing you to extract actionable insights more efficiently.

Yes. Marvin AI supports 40+ languages across the world to help you expand your participant pool and break geographical barriers. By default, the AI will begin asking questions based on the language of the discussion guide. If the participant responds in a different language, the AI moderator will switch to the participant’s language. You can also instantly translate your transcript with Marvin.

Even though the AI Moderated Interviewer is designed to engage participants with human-like conversations, it can detect when the participant strays from the topic. Our intelligent AI is trained to gently steer the conversation back on track and follow your research guidelines.

The AI Moderated Interviewer will steer the conversation back to the topic if the participant says something inappropriate or unrelated. Marvin will redact such responses from the auto-generated summary by default.