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Always-On Customer Research for the AI Era
Sept. 29, 2026 at 1pm ET/10am PT
Always-On Customer Research for the AI Era
Gathering customer feedback is still one of the biggest bottlenecks to building great experiences. Marvin's own product team ran into that problem — then we built a solution every company will want to use.
Join our product leaders to hear how an internal experiment changed the way we collect and act on feedback. We’ll share what we learned when we embedded a live AI interviewer into Marvin so users could share their thoughts right in the moment.
Even better, we’ll give you best practices for collecting insights in the moment, so your team’s research can keep pace with product development in the AI era.
You'll learn all about:
- Marvin Live Intercept, a new tool that captures feedback from users while they’re actively using your product or exploring your website
- Key use cases for collecting live interviews as part of the product experience
- How continuous feedback changes what gets prioritized on the roadmap
- Ways to build always-on research into your workflow without adding headcount
- What shifts across product, design, and marketing when insights arrive in real time
Speaker Spotlight
Prayag Narula
Prayag Narula is the co-founder and CEO of HeyMarvin, the first AI-powered research repository and qualitative data analysis platform. Marvin was designed to elevate the voice of your customers so you build exactly what they need.
Previously, Prayag co-founded and led LeadGenius. Prayag was a researcher at University of Helsinki in Finland.
He studied at the UC Berkeley School of Information, and he is the published author of more than a dozen research papers in the field of HCI, User Centered Design, Artificial Intelligence, Crowdsourcing, and Computer Networks.
Chirag Narula
Chirag Narula is the Co-Founder and Chief Product Officer of HeyMarvin, where he and his team are building a product that positively impacts people’s lives while remaining playful, funny, and smart. Because of this, he spends a good deal of his time thinking about how AI will impact UX research for the better. Previously, Chirag was the head of design at Blinkit, the #1 instant delivery service in India. As the Principal Designer, he led a team of 30 other designers to build a simple, intuitive and user-centric product.Chirag has a Master of Design from the reputed Indian Institute of Design and a bachelor's degree in Engineering
Maren Conradi
Maren Conradi is Head of Product Marketing at Marvin, where she leads go-to-market strategy, positioning, and product launches for Marvin's AI-powered customer insights platform. With deep experience across product marketing, customer marketing, community, and education teams at companies like Typeform, UserZoom, and UserTesting, she's spent her career helping B2B SaaS teams translate complex products into clear, compelling stories.
